Guest Service Manager
Core
Lead guest experience and support day-to-day operations at a city-center hotel, ensuring warm welcomes and exceptional service for leisure, business, and international travelers.
Role type
Guest Service Manager (hands-on IC)
Builds
Guest satisfaction and operational efficiency for ibis Southampton Centre
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office/reception supervision, shift management, team coaching and mentoring, customer service delivery, check-in/check-out processing, VIP request handling, conflict resolution, cross-department coordination, food and beverage service, recruitment and training support, health and safety compliance
Preferred skills
Opera PMS experience, calm under pressure, professional problem-solving
Responsibilities
Supervise front desk, reception, bar, and restaurant operations; manage daily shifts and staffing levels; support, coach, and mentor team members; deliver exceptional customer service; manage check-ins, check-outs, and room inventory; handle VIP guest requests; resolve guest concerns; coordinate with housekeeping and maintenance; prepare and serve food and beverage items; support recruitment and training; maintain compliance with health, safety, and data protection procedures