Senior User Researcher
Core
Lead user research for complex public sector digital services, validating assumptions and prioritizing work based on real user needs to shape service strategy.
Role type
Senior User Researcher Consultant (Public Sector)
Builds
Public sector digital services and strategies
Domain
UK Public Sector / Digital Services
Required skills
End-to-end user research, qualitative and quantitative methods, Agile delivery, stakeholder management, client advisory, inclusive design, accessibility (WCAG 2.2), mentoring
Preferred skills
GDS Digital Service Standard expertise, GOV.UK design system patterns, experience with vulnerable users
Technologies
GDS Digital Service Standard, GOV.UK design system
Responsibilities
Lead and deliver user research for complex projects; Proactively contribute to client meetings, workshops, and presentations; Develop strong client relationships by anticipating needs and driving outcomes; Mentor and guide team members, upskilling junior researchers
Seniority
Senior, hands-on IC with mentorship responsibilities