Technical Account Manager (all genders)
Core
Manage 5–10 enterprise customer relationships, acting as a trusted advisor for platform usage, integrations, and architecture decisions.
Role type
Senior Technical Account Manager (Enterprise E-Commerce)
Builds
Enterprise E-Commerce platforms and integrations for brands and retailers
Domain
Enterprise E-Commerce, SaaS, Digital Consulting
Deliverable
client delivery
Required skills
Enterprise E-Commerce domain expertise, SaaS platform knowledge, technical consulting, architecture decision-making, roadmap planning, technical escalation coordination, QBR leadership, platform health monitoring, KPI analysis, E-Commerce architecture understanding (Storefronts, APIs, OMS, PIM, CMS, ERP), Headless Commerce, MACH principles (Microservices, API-first, Cloud-native), API documentation reading, REST, GraphQL, Webhooks
Preferred skills
Platform migration experience, pre- and post-sales consulting, SCAYLE, Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud (Hybris), Shopify Plus
