Reservation Coordinator
Core
Manage hotel room bookings, forecasts, and guest requests to ensure operational efficiency and maximize room revenue.
Role type
Reservation Coordinator
Builds
Room occupancy forecasts, booking records, and guest satisfaction outcomes
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
telephone communication, booking management, room status monitoring, upselling, customer service, multi-tasking, computer proficiency, confidentiality
Preferred skills
experience in luxury resorts, remote island location experience, fluency in a third language
Responsibilities
Print daily room occupancy forecasts, handle direct and travel agent bookings, trace pending files, input confirmed bookings, revise monthly bookings, follow up on invoices and group bookings, handle guest problems, monitor out-of-order rooms, develop communication systems, upsell room rates
Seniority
Entry-level to Mid-level, hands-on IC