Productivity & Engagement Associate
Core
Manage driver productivity, retention, payment collection, and fleet risk management for Grab Rental fleets in Palembang.
Role type
Associate (driver operations & risk)
Builds
Driver engagement programs, payment collection workflows, asset recovery operations
Domain
Mobility / Ride-hailing / Fleet management
Required skills
Driver engagement and retention, Account receivables management, Payment collection workflows, KPI tracking (Excel, Power BI), Arrears diagnosis, Productivity program design
Preferred skills
Geofence monitoring, Repossession coordination, Litigation support, SOP development
Responsibilities
Develop strategy and monitor churn, overdue, and productivity targets; Organize driver engagement to implement coaching and retention programs; Manage financial governance for payment collection and escalate overdue payments; Manage asset security and recovery for geofence violations and coordinate repossession.
Seniority
Mid-level, hands-on IC