Spa Receptionist (Vietnamese Local)
Core
Welcoming guests, managing spa reservations, handling inquiries, and ensuring smooth front desk operations at a luxury resort spa.
Role type
Spa Receptionist
Builds
Front desk operations and guest check-in/check-out processes
Domain
Hospitality / Wellness
Deliverable
product features
Required skills
Guest check-in/check-out procedures, reservation management, telephone inquiry handling, guest information provision, record keeping, payment transaction processing, coordination with therapists, operational procedure adherence, grooming standards, English fluency
Preferred skills
Spa reception experience, hospitality experience, customer service experience, Russian language knowledge, booking system familiarity, computer knowledge
Responsibilities
Welcome guests and assist with check-in/check-out, Handle reservations and scheduling, Provide treatment and product information, Maintain guest records and payments, Coordinate with therapists, Ensure area cleanliness, Handle guest feedback