Customer Success Manager
Core
Support multiple customers to achieve business outcomes by promoting ServiceNow product adoption, providing standardized guides, and acting as the primary technical contact.
Role type
Senior Customer Success Manager (SaaS)
Builds
Standardized solutions and scalable delivery for global cloud vendor SaaS customers
Domain
IT Service Management (ITSM) / Cloud SaaS
Required skills
Customer success management, technical consulting, solution design, project leadership, data analysis, SaaS security/governance, workflow automation, stakeholder management
Preferred skills
ServiceNow certification, AI integration experience, global cloud vendor sales/implementation background
Technologies
ServiceNow, Cloud platforms, Workflow automation tools, API integration
Responsibilities
Manage multiple customer accounts and drive adoption of ServiceNow products; Monitor product usage and maintain technical health; Escalate technical issues to internal teams; Propose configuration and expansion based on business requirements; Support data migration and integration projects; Share best practices and success stories.