Customer Service Representatives- Remote
Core
Handle maintenance, collection, and liquidation activities for a portfolio of accounts, including reviewing contracts, analyzing payment history, and communicating account statuses.
Role type
Customer Service Representative (Collections & Account Management)
Builds
Account status updates, payment processing, and customer communication regarding title transfers and optional products.
Domain
Financial Services / Collections
Deliverable
client delivery
Required skills
Manual calculations, multitasking, Microsoft Office tools, customer service experience, attention to detail
Preferred skills
Problem-solving drive, goal orientation
Responsibilities
Review customer contracts and payment breakdowns, advise customers on open/closed accounts and title status, assist with extensions and deferrals, take payments and review history, maintain accurate records of interactions, recommend appropriate solutions based on account analysis.
Seniority
Entry-level, frontline