Customer Care Representative
Core
Manage project, contract, or service control as the primary client contact point, coordinating logistics with inspection, laboratory, and operations areas.
Role type
Customer Care Representative (Service Delivery)
Builds
Service delivery and client support
Domain
Quality inspection, verification, and certification
Deliverable
client delivery
Required skills
Project control, contract management, service scope definition, client communication, logistics coordination, subcontracting management, reporting tracking
Preferred skills
Knowledge of Quality Management Systems, Excel proficiency
Responsibilities
Receive and manage project/contract/service control, review service orders against commercial offers, track client onboarding/modification documentation, coordinate foreign service execution with subsidiaries, manage subcontracting processes with procurement, maintain constant client communication on service progress.
Seniority
Mid-level, 2+ years experience