IRD Manager
Core
Lead daily operations of In-Room Dining, Breakfast, Minibar, and Pool Service in a luxury boutique hotel, ensuring seamless guest experiences from early morning through the day.
Role type
Senior F&B Operations Manager (In-Room Dining & Breakfast)
Builds
In-Room Dining service, Breakfast service at Lenea, Poolside service, Minibar operations
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
In-Room Dining operations, Breakfast service management, Minibar operations, Pool service coordination, HACCP and food hygiene, POS and PMS systems, Workforce planning and scheduling, Commercial awareness and upselling, Team coaching and development, Operational reporting and administration
Preferred skills
Greek operation experience, Seasonal opening or new-project experience, Additional languages
Technologies
POS systems, PMS systems
Responsibilities
Lead day-to-day operations of Breakfast, In-Room Dining, Pool Service, and Minibar; Be present on the floor during peak service periods; Build, coach, and inspire a high-performing team; Oversee In-Room Dining operations and presentation standards; Manage minibar operations including stock control and charge accuracy; Anticipate needs of VIPs and returning guests; Own the breakfast experience at Lenea; Partner with Bar team for poolside service; Take ownership of guest feedback and service recovery; Drive revenue through upselling; Monitor sales performance, labour costs, and inventory; Prepare and manage team schedules and staffing levels; Support recruitment, onboarding, and training; Ensure compliance with HACCP, health, and safety regulations; Act as a hands-on host for senior leaders and VIPs; Take ownership of operational reporting and departmental administration.