Analyste bureautique
Core
Support IT service performance, manage mobile device fleet (iPad), and reduce IT vulnerabilities for Transat's IT services center.
Role type
Senior IT Operations Analyst (Mobile & Security)
Builds
IT service dashboards, mobile device lifecycle management, security patch coordination
Domain
IT Services / Mobile Device Management / Cybersecurity
Deliverable
dashboards & analysis
Required skills
IT service analysis, mobile fleet management, vulnerability analysis, process optimization, Level 2 technical support, MDM administration, AI tool usage
Preferred skills
iOS environment experience, ISO 27001 knowledge, RGPD knowledge, airline industry experience
Technologies
Microsoft 365, Windows 11, Windows 365, Citrix, Azure, Intune, Apple Business Manager, Microsoft Copilot
Responsibilities
Analyze CSI priorities, workload, performance, and trends to identify improvement opportunities; Produce dashboards, reports, and recommendations to support decision-making; Co-administer the organization's mobile device fleet and manage the full lifecycle of iPads; Administer mobility solutions (Intune, Apple Business Manager) and provide Level 2 technical support; Analyze vulnerabilities, coordinate security patches, and collaborate with cybersecurity and infrastructure teams.
Seniority
Senior, hands-on IC