Patient Scheduling Associate - Radiology
Core
Schedule, reschedule, and cancel patient exams for radiology procedures (LDCT, PET, Nuc Med) and handle customer service requests via phone and chat.
Role type
Patient Scheduling Associate (Radiology)
Builds
Patient appointment schedules for radiology departments
Domain
Healthcare / Radiology
Required skills
Telephone etiquette, written communication, empathy, rapport building, de-escalation, data entry, insurance verification, multi-tasking, time management, basic PC keyboarding, Microsoft Office proficiency
Preferred skills
Healthcare/Insurance experience, BPO/Customer Service experience, CRM application experience, troubleshooting technical issues
Responsibilities
Place outgoing calls to schedule patient exams, answer incoming calls professionally, enter accurate information in RIS, update account information, communicate preparations to patients, handle VIP physician scheduling requests, fax reports, meet incoming call volume quota
Seniority
Entry-level to Junior