Customer Service Representative
Core
Receive and process customer orders via telephone, fax, or mail; coordinate production availability and delivery dates; communicate order deviations to customers and management.
Role type
Customer Service Representative
Builds
Order fulfillment and shipment coordination for construction and industrial products
Domain
Specialty chemicals and construction materials
Deliverable
client delivery
Required skills
Order processing, pricing verification, production coordination, customer communication, documentation management, invoice data verification
Preferred skills
SAP experience
Responsibilities
Receive orders by telephone/fax/mail, check pricing accuracy, coordinate product availability and delivery dates, forward customer acknowledgements, follow up on order completion, communicate order deviations, distribute documentation to accounting, retain customer files and price book