Client Services Specialist
Core
Manage inbound/outbound client calls and emails, handle Sample Service Requests (SSRs), and support order/report workflows for clients in the life sciences testing industry.
Role type
Client Services Specialist (Customer Support & Case Management)
Builds
Client support interactions, SSR documentation, and order/report delivery workflows
Domain
Life sciences / Clinical diagnostics / Laboratory services
Deliverable
client delivery
Required skills
Active listening, problem resolution, documentation, time management, multi-tasking, Excel, Word, PowerPoint, Outlook
Preferred skills
Laboratory experience, biology or chemistry background, negotiation skills
Responsibilities
Manage inbound/outbound client calls and emails; Manage assigned Sample Service Requests (SSRs) from intake through resolution; Support order-related workflows and report release; Maintain accurate client account and system updates; Escalate complex issues to senior staff; Adhere to Quality Management System and safety procedures
Seniority
Mid-level, individual contributor