Assistant Fairmont Gold Manager
Core
Operational leader responsible for the day-to-day execution of the Fairmont Gold 'hotel within a hotel' experience, ensuring consistent delivery of luxury service standards, guest satisfaction, and financial accountability.
Role type
Senior operational manager (luxury hospitality)
Builds
The complete Fairmont Gold experience including reception, private lounge, and end-to-end guest journey
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Operational leadership, team coaching and development, revenue management, financial acumen, cross-functional collaboration, service standard compliance, inventory management, VIP experience planning
Preferred skills
Forbes/LQA luxury service standards knowledge, Property Management System experience, second language proficiency, hospitality degree
Technologies
Property Management Systems, Microsoft Office
Responsibilities
Lead day-to-day operations of Fairmont Gold reception and lounge; Serve as operational leader in the Director's absence; Coach and develop colleagues; Coordinate staffing and scheduling; Monitor and forecast occupancy and business levels; Oversee room inventory and upgrades; Drive revenue generation and expense management; Collaborate with hotel departments and culinary leadership; Oversee VIP and high-value guest experiences; Maintain visible presence and handle service recovery; Review guest feedback and operational trends; Ensure operational accuracy in billing and cash handling; Support budgeting and financial performance; Ensure compliance with policies and safety regulations; Participate in recruitment and succession planning; Support departmental strategy and business planning.
Seniority
Senior, hands-on IC