Front Office Manager (m/w/d)
Core
Lead front office operations and manage a team to deliver exceptional guest experiences at a new hotel in Hamburg.
Role type
Front Office Manager
Builds
Guest experiences, hotel operations, team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, budget management, SOP adherence, crisis/fire safety, PMS (Micros/Fidelio/Opera), shift management
Preferred skills
Experience in front office operations, experience with property management systems
Responsibilities
Manage front office team, control departmental costs, ensure SOP compliance, maintain inter-departmental relationships, handle health and safety procedures, support sales and events team
Seniority
Mid-level, hands-on IC