Customer Service Representative
Core
Handle high-volume customer calls and back-office functions including billing, collections, field service scheduling, and cash processing for internal and external customers.
Role type
Customer Service Representative (Call Center & Back Office)
Builds
Customer billing records, service orders, and cash deposits
Domain
Utilities / Water & Waste Management
Required skills
Call handling, billing processing, collections management, cash handling, data entry, customer complaint resolution, regulatory compliance knowledge
Preferred skills
Utility or municipality customer service experience, CC&B Customer Billing Information System proficiency, Associate's degree
Technologies
CIS (Customer Information System), Google Suite
Responsibilities
Receive and resolve customer calls, emails, and complaints regarding billing and collections; Process customer payments and prepare daily deposits; Update and maintain customer billing and service order data in CIS; Promote company initiatives and obtain customer information for programs like ACH and ebilling; Achieve customer service metrics and satisfaction levels.
Seniority
Entry to Mid-level