Hotel Reception Team Leader
Core
Lead the front office team to ensure high-quality guest services, manage daily operations, and support VIP guests at a Novotel hotel.
Role type
Front Office Team Leader
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Front Office
Deliverable
product features
Required skills
Front office operations, team supervision, training delivery, VIP guest management, cash handling, rostering, policy enforcement, conflict resolution
Preferred skills
Knowledge of hotel departments, understanding of special events and conventions, sales skills
Technologies
PABX, reservation systems, accounting/banking systems
Responsibilities
Direct daily front office operations, assist in training front office employees, greet and attend to VIP guests, supervise front cashiers, patrol public areas, control duty keys and floats, assist with preparation of rosters, ensure department policies are followed, implement training programs, communicate updated information to staff, handle credit and accounting problems
Seniority
Senior, hands-on IC