IT Support Engineer
Hybrid
Core
First and second-line support for a new LIMS system and related software in a laboratory environment, troubleshooting issues and documenting solutions.
Role type
IT Support Engineer (LIMS specialist)
Builds
LIMS system support and operational documentation
Domain
Life sciences / Laboratory IT
Required skills
LIMS system knowledge, IT troubleshooting, documentation, stakeholder communication, hardware replacement, Microsoft Office support
Preferred skills
Laboratory process experience, Agile development experience
Technologies
LIMS, Microsoft Office
Responsibilities
Triage and resolve first and second-line IT issues, document solutions for knowledge base, communicate with end-users in labs, assist with infrastructure and workstation management
Seniority
Mid-level, hands-on IC