Customer Adoption Manager
Core
Drive customer adoption and onboarding for B2B SaaS enterprise software solutions, ensuring clients effectively utilize AI-enabled platforms to solve complex business challenges.
Role type
Customer Adoption Manager (B2B SaaS)
Builds
Customer onboarding workflows, adoption programs, and training initiatives for enterprise software.
Domain
B2B SaaS, Enterprise Software, Supply Chain/Logistics
Deliverable
product features
Required skills
B2B SaaS customer success, stakeholder management, data analysis, problem solving, Excel proficiency, cross-functional collaboration
Preferred skills
Logistics/supply chain domain knowledge, software training delivery, SQL/BI tools, AI software explanation
Technologies
Excel, SaaS platforms, BI tools, SQL, AI-enabled software
Responsibilities
Manage customer onboarding and implementation processes, facilitate working sessions with customers to drive adoption, monitor progress using data and customer evidence, resolve routine issues and escalate risks, prepare concise updates for stakeholders, coordinate across teams in a fast-moving environment.