Front Office Shift Leader - Pieve Aldina
Core
Senior Front Office Shift Leader responsible for operational coordination of the Front Office team and guest experience management.
Role type
Senior Front Office Shift Leader
Builds
Guest check-in/check-out processes, personalized guest stays, and operational team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team coordination, PMS proficiency (Opera Cloud), Guest relations, Complaint management, On-the-job training, Service standards enforcement, Cross-department collaboration
Preferred skills
Leadership experience, International hotel market knowledge, Foreign language skills, Experience abroad
Technologies
Opera Cloud
Responsibilities
Coordinate Front Office shifts, Supervise and support the team, Manage check-in/check-out and cash procedures, Handle guest complaints and special requests, Train new staff, Apply service and brand standards, Collaborate with Housekeeping, F&B, and Spa
Seniority
Senior, hands-on IC