Field Engineer
Core
Install, maintain, repair, and service office and commercial print machines (MFDs) at customer sites, diagnosing hardware, software, and print quality issues.
Role type
Field Service Engineer (Print Systems)
Builds
Operational print and MFD equipment for commercial clients
Domain
Office Automation / Commercial Printing
Deliverable
physical/clinical work
Required skills
Hardware diagnosis, software troubleshooting, print quality analysis, preventive maintenance, OEM part replacement, network configuration, CRM system usage, safety compliance
Preferred skills
Multi-OEM platform experience, fleet management tools, remote monitoring, Arabic language
Technologies
Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, Canon, MFDs, Print Drivers, CRM systems
Responsibilities
Install and commission new print equipment; perform scheduled preventive maintenance; diagnose and resolve complex technical faults; replace defective parts and consumables; respond to service calls within SLA; document all site visits and parts usage; provide customer training and technical guidance.
Seniority
Mid-level, hands-on IC