Front Office Agent
Core
Welcome guests, manage check-in/out, resolve inquiries, and deliver personalized luxury service across the guest journey.
Role type
Front Office Agent (Guest Relations)
Builds
Seamless guest arrivals, stays, and departures at a luxury boutique hotel
Domain
Luxury hospitality / Island resort
Deliverable
product features
Required skills
PMS proficiency, upselling, VIP recognition, service recovery, shift coordination, brand standards adherence
Preferred skills
Bachelor's degree in hospitality/business, 2-3 years luxury hotel experience, multilingual ability
Technologies
PMS (Property Management Systems)
Responsibilities
Manage check-in/check-out and room assignments; resolve guest inquiries and concerns; upsell room upgrades and experiences; coordinate with housekeeping, concierge, and F&B; handle shift handovers and night audit support; manage guest feedback and service recovery.
Seniority
Mid-level, hands-on IC