Expert – Process Management
Core
Strengthen operational processes and systems supporting the GXL panel by analyzing workflows, designing improvements, and coordinating implementation with Product, Technology, and Production teams.
Role type
Senior IC process management specialist
Builds
Reliable and efficient operational frameworks for panel monitoring and survey delivery
Domain
Consumer intelligence / Market research
Required skills
Process analysis, workflow design, stakeholder coordination, operational monitoring, data reconciliation, documentation, problem-solving
Preferred skills
German language, SQL, HTML
Technologies
Microsoft Excel, SQL, HTML, Panel management platforms
Responsibilities
Analyze existing operational workflows to identify inefficiencies and design practical improvements. Implement and embed process changes while aligning with stakeholders. Create and maintain process documentation, work instructions, and process maps. Monitor operational indicators (panel activity, churn, device activation) and investigate anomalies. Act as an operational interface with Product, Technology, and Production teams to clarify requirements and coordinate resolutions. Support survey operations processes including sample preparation and distribution. Coordinate data-maintenance processes in panel management platforms. Provide structured operational support for panel process requests and escalate risks as needed.
