Director of Spa and Wellness
Core
Lead and elevate the Fairmont Spa experience through visionary leadership, operational excellence, and a deep passion for wellness, ensuring the spa consistently delivers Fairmont's signature luxury standards while achieving strong financial performance.
Role type
Senior Director of Spa and Wellness (Hospitality)
Builds
Luxury spa services, wellness programming, and guest experiences
Domain
Luxury hospitality / Spa and Wellness
Deliverable
product features
Required skills
Strategic planning, financial management (P&L), team leadership, operational management, marketing and retail sales, guest relations, talent development
Preferred skills
Professional spa or wellness qualification, experience in natural medicine or cosmetology, hotel or integrated resort environment experience
Technologies
N/A
Responsibilities
Oversee daily operations across Spa, Fitness, and Wellness areas; Develop and implement the annual Spa & Wellness Business Plan; Manage the Spa & Wellness P&L and drive revenue growth; Recruit, onboard, and develop a skilled team; Personally engage with guests to curate memorable wellness journeys; Monitor key financial and operational metrics and take corrective action.
Seniority
Director, strategic leadership & operational oversight