TELESELLER
Core
Teleseller managing commercial relationships and customer care for HoReCa clients in Brescia, supporting multi-channel sales.
Role type
Teleseller
Builds
Customer orders, brand loyalty, and sales growth for HoReCa clients
Domain
Wholesale / HoReCa
Required skills
Order management, Customer profiling, Upselling, Cross-selling, KPI analysis, Claims management, Product knowledge
Preferred skills
Office software proficiency, Organizational skills, Autonomy, Communication skills
Responsibilities
Taking customer orders via company tools, Profiling customers in company tools, Providing customer support during purchase and post-sale, Executing category mix, up-selling, and cross-selling actions, Analyzing KPIs and performance trends, Managing customer care, opportunities, and claims, Developing deep product knowledge to provide customized proposals