Associate, IT Service Delivery
Core
Resolve users' IT software and hardware issues, manage onboarding/offboarding, and support AV requirements for meeting rooms.
Role type
1st level IT support specialist
Builds
IT support services for internal users
Domain
Food delivery / Logistics
Required skills
ticketing systems, endpoint management, Windows/MacOS installation, basic IT networking, hardware configuration, account administration
Preferred skills
AV system setup, door access/CCTV configuration, business travel
Technologies
Windows, MacOS, ticketing systems
Responsibilities
Resolve IT software and hardware issues, communicate with users via chat/email/f2f, track onboarding/offboarding activities, set up accounts and install platforms, maintain KPIs/SLAs/CSAT scores, log and track internal user IT issues, administer and install Windows and Mac systems, configure computer hardware/software/printers/door access/CCTV, troubleshoot basic network issues, support AV requirements for meeting rooms, manage IT assets, implement changes
Seniority
Junior, hands-on IC
