Customer Support II (Voice Process)
Core
Handle inbound calls to interpret and resolve consumer grievances, disputes, and inquiries regarding credit reports and fraud alerts.
Role type
Customer Support Specialist (Voice)
Builds
Consumer satisfaction and accurate credit report processing
Domain
Financial Services / Credit Reporting
Deliverable
client delivery
Required skills
Inbound call handling, dispute management, fraud alert processing, data quality maintenance, regulatory compliance (FCRA), financial institution liaison, report interpretation
Preferred skills
Professional development participation, multitasking, time management, computer systems navigation
Responsibilities
Receive inbound calls for various business lines, interpret consumer written or verbal grievances, process dispute requests requiring financial institution contact, educate consumers on dispute options, maintain database integrity, process requests per Fair Credit Reporting Act guidelines