Sales Account Manager
Core
Manage, grow, and retain business relationships with Automotive Dealers across the United States, focusing on product usage, contract renewals, and account expansion.
Role type
Senior IC Sales Account Manager
Builds
AutoCheck accounts and related Experian product offerings for automotive dealers
Domain
Automotive retail / SaaS
Required skills
outbound sales, account management, contract negotiation, CRM proficiency (Salesforce), customer dispute resolution, onboarding management, voice of customer feedback collection
Preferred skills
automotive retail experience, SaaS experience, high-touch outbound call center experience, V-suite level servicing
Technologies
Salesforce
Responsibilities
Manage account base of franchised and independent auto dealers; conduct daily proactive client engagement via outbound dialing; respond to dealer inquiries regarding product use, contracts, billing, and disputes; coordinate internal partners to satisfy client requests; onboard new dealers and provide product training; negotiate contract renewals to retain accounts; sell additional product offerings; collect and present customer feedback to product team; attend trade shows and offsite client meetings.
Seniority
Mid-level, hands-on IC