Customer Service Representative
Hybrid
Core
Answering calls from member florists to handle billing, confirm floral orders, and troubleshoot equipment.
Role type
Customer Service Representative
Builds
Customer support interactions for a network of florists
Domain
Retail / Floral industry
Deliverable
client delivery
Required skills
Oral communication, written communication, decision making, attention to detail, basic math, clear voice, typing, computer skills
Responsibilities
Answer incoming calls regarding flower orders, product orders, directory changes, and credit card equipment orders; process customer monthly statements; troubleshoot credit card equipment.
Seniority
Entry-level