Desktop Consulting and Field Services Supervisor
Core
Lead and coordinate IT support services for clients across the Parliament Precinct Network, overseeing setup, maintenance, troubleshooting, and support of standalone and networked systems, standard software, mobile devices, and printing solutions.
Role type
Senior IT support supervisor (desktop consulting and field services)
Builds
IT support services for Members of Parliament and their employees
Domain
Government / IT Operations
Required skills
IT support experience, team supervision, workload planning, performance management, staff development, conflict resolution, delegation, service agreement definition, long-term planning, continuous service improvement
Preferred skills
Experience supervising a unionized team, experience with service management tools, experience dealing with high-profile clients and VIPs, experience coordinating activities involving multiple teams or stakeholders
Technologies
service management tools
Responsibilities
Coordinate setup, maintenance, troubleshooting, and support of standalone and networked systems, standard software, mobile devices, and printing solutions; respond to recurring issues; help define service agreements; contribute to long-term planning and continuous service improvements; lead and coordinate IT support services for clients across the Parliament Precinct Network
Seniority
Senior, hands-on IC with leadership responsibilities