Fairmont Gold Supervisor, Part-Time
Core
Provide exceptional concierge and guest services, manage reservations, and oversee food and beverage operations for the Fairmont Gold lounge.
Role type
Part-time luxury hotel concierge supervisor
Builds
Guest experiences and loyalty for Fairmont Gold members
Domain
Luxury hospitality
Deliverable
product features
Required skills
Concierge services, reservation management, food and beverage service, guest relationship management, conflict resolution, property management systems, Microsoft Windows applications
Preferred skills
Les Clef d'Or membership, Serving it Right certification, Food Safe certification, university degree in related discipline
Technologies
Property Management Systems, Microsoft Windows applications
Responsibilities
Provide concierge information on local attractions and events, manage Fairmont Gold reservations, assist with food and beverage service in the lounge, address guest concerns, maintain business partner contacts, ensure adherence to service standards and safety policies
Seniority
Entry-level to Mid-level, hands-on IC