Front Desk Supervisor - AM / PM
Core
Supervises front desk and valet staff, handles guest check-in/check-out, resolves guest issues, and manages daily front office operations.
Role type
Front Desk Supervisor
Builds
Guest check-in/check-out processes, reservation management, front office operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Cash handling, PBX operation, Reservation management, Guest relations, Staff supervision, Multi-tasking
Preferred skills
Suggestive selling, Conflict resolution, Log book maintenance
Technologies
PBX system, POS, PC, Fax machine
Responsibilities
Manage front desk and valet staff during shifts, Handle guest check-in and check-out procedures, Answer reservations and guest inquiries, Calculate and post guest accounts and receipts, Resolve guest complaints and coordinate with other departments, Maintain department log books and shift sheets