Lobby Ambassador
On-site
Core
Create a warm and welcoming guest experience within the Grand Lobby of an ultra-luxury hotel.
Role type
Front-of-house guest relations specialist
Builds
A seamless and personalized guest experience in a fast-paced, ultra-luxury environment
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relationship building, proactive service delivery, multitasking, professional appearance maintenance, knowledge sharing
Preferred skills
Passion for guest service, confident communication, team collaboration, willingness to learn hotel history
Responsibilities
Building meaningful relationships with guests, directing concerns to appropriate departments, assisting with requests, maintaining LQA and Forbes standards, performing additional duties as assigned