Social Medicine Patient Support Representative
Core
Patient Support Representative supporting the interdisciplinary Social Medicine clinical team by engaging patients, managing social needs, and facilitating patient-centered activities within the Social Medicine Hub and Housing.
Role type
Patient Support Representative (Social Medicine)
Builds
Patient navigation and engagement within hospital and community social medicine programs
Domain
Healthcare / Social Medicine / Public Health
Deliverable
client delivery
Required skills
patient engagement, patient navigation, trauma-informed care, harm reduction principles, crisis de-escalation, community resource knowledge, documentation, policy development support, outreach coordination, risk identification
Preferred skills
lived experience with systemic marginalization, homelessness, substance use, or mental health challenges
Technologies
EPIC system
Responsibilities
Engage and build rapport with patients at the Social Medicine Hub and hospital spaces; Introduce and consent patients to participate in Social Medicine supports; Support patient navigation by providing accompaniment to appointments; Facilitate patient-centered activities; Maintain accurate documentation in hospital records; Identify trends in patient needs and flag opportunities for improvement; Organize and prioritize outreach activities; Identify risks and escalate issues related to patient safety or system barriers.
Seniority
Entry-level to Junior (1 year experience or training required)