Guest Relations Agent - Raffles The Red Sea (Saudi National)
Core
Welcome, engage, and personalize experiences for guests, VIPs, and special-needs travelers at a luxury resort, serving as the primary point of contact for in-house satisfaction and service recovery.
Role type
Guest Relations Agent (Luxury Hospitality)
Builds
Bespoke amenities, personalized guest experiences, and seamless service delivery for discerning travelers.
Domain
Luxury Hospitality / Resort Management
Deliverable
product features
Required skills
Guest recognition and personalization, service recovery, VIP coordination, cross-departmental liaison, emotional intelligence, problem-solving, attention to detail, Microsoft Office proficiency, English fluency.
Preferred skills
Property management systems (Opera), additional languages, project coordination, scheduling, document control.
Responsibilities
Welcome and engage guests with warmth and recognition, handle guest feedback and concerns with empathy, coordinate arrival/departure arrangements for VIPs, liaise between guests and hotel management, participate in daily briefings to share guest insights, uphold brand grooming and etiquette standards.
Seniority
Mid-level, hands-on IC