Guest Relations Agent - Fairmont The Red Sea (Saudi National)
Core
Welcome guests, act as a key point of contact in the lobby, and provide personalized service to create memorable experiences at an ultra-luxury resort.
Role type
Guest Relations Agent
Builds
Memorable guest experiences and seamless arrival/departure processes
Domain
Hospitality / Ultra-luxury resort
Deliverable
product features
Required skills
Guest greeting, inquiry resolution, VIP escorting, service recovery, transportation coordination, restaurant reservations, promotion of hotel facilities
Preferred skills
Ultra-luxury wellness concepts, pre-opening operations, project coordination, wellness facility setup, culturally relevant experience creation
Technologies
N/A
Responsibilities
Welcome guests upon arrival and departure, assist with inquiries and local recommendations, escort VIPs and special occasion guests, maintain visible presence in public areas, support service recovery efforts, promote hotel facilities and events
Seniority
Entry-level, hands-on IC