Kundendienstberater (m/w/d)
Core
Customer service advisor responsible for consulting, active sales, order processing, and claims handling for automotive services.
Role type
Customer service advisor (automotive)
Builds
Automotive service appointments and sales of tires and services
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
Customer consultation, active sales, order processing, claims handling, inventory management
Preferred skills
Commercial or technical training in automotive, experience in service consulting, technical understanding, computer literacy
Technologies
EDV (PC/Office software)
Responsibilities
Competent and service-oriented customer consultation, active sales of services and products, processing of offers and orders including appointment coordination, taking over and booking goods, independent handling of claims
Seniority
Entry-level to Mid-level, individual contributor