Customer Care II (Voice Process)
Core
Handle inbound calls to interpret and resolve consumer grievances, disputes, and inquiries regarding credit reports and fraud alerts.
Role type
Customer Care Specialist (Voice Process)
Builds
Consumer satisfaction and accurate credit report processing
Domain
Financial Services / Credit Reporting
Deliverable
dashboards & analysis
Required skills
Inbound call handling, English (written/oral), Data quality management, Dispute analysis, Regulatory compliance (FCRA), Computer systems navigation
Preferred skills
Professional development participation, Multitasking, Time management
Responsibilities
Receive inbound calls for various business lines, Interpret and analyze consumer written or verbal grievances, Route requests to specialized departments, Educate consumers on dispute management, Process dispute requests requiring financial institution contact, Maintain database integrity
Seniority
Entry-level, operational IC