IT Technical Support Engineer
Core
Provide first-line onsite technical assistance to end users across the organisation, troubleshooting hardware, software, and network issues.
Role type
first-line IT support engineer
Builds
stable IT environment for end users
Domain
corporate IT services
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, OS installation and updates, Active Directory management, IT asset tracking, ticket logging and resolution
Preferred skills
CompTIA A+ certification, ITSM tools experience, Arabic language skills, multi-site environment experience
Technologies
Windows OS, Microsoft 365, Active Directory, ServiceNow, Freshdesk, Zendesk
Responsibilities
Provide first-level onsite technical support for hardware, software, printers, and peripherals; Log, track, and resolve IT helpdesk tickets in a timely manner; Set up and configure desktops, laptops, mobile devices, and associated equipment; Perform basic troubleshooting of network connectivity issues; Install, update, and maintain operating systems and standard business applications; Assist in the management of user accounts, passwords, and access rights via Active Directory; Support basic AV and video conferencing setup for meetings and events.
Seniority
Mid-level, hands-on IC