Chef(fe) de réception du Chambard***** Relais&Châteaux
Core
Managing front-of-house operations, guest experience, and team leadership for a 5-star Relais & Châteaux hotel and spa in Alsace.
Role type
Senior Front Office Manager (Hotel)
Builds
Guest arrival/departure processes, room inventory management, reservation systems, and daily front-of-house operations.
Domain
Hospitality / Luxury Hotel Management
Required skills
Front office operations, team management, reservation systems, guest relations, revenue optimization, financial controls, cross-department coordination
Preferred skills
Upselling strategies, crisis management, staff training, PMS proficiency
Technologies
PMS systems, reservation software, financial reporting tools
Responsibilities
Supervise daily front-of-house operations including check-in/check-out and room allocation; Manage and train a team of approximately 15 receptionists; Ensure high-quality guest experiences and handle sensitive situations; Optimize occupancy rates and revenue per available room; Coordinate with housekeeping, F&B, and other departments; Manage accounts receivable and billing procedures.
Seniority
Senior, hands-on IC