Technical Support Team Lead | Customer Care
Core
Lead a technical support team for an AI-powered app builder platform, bridging support, product, and engineering to improve user experience and product quality.
Role type
Senior Technical Support Team Lead
Builds
AI-powered app builder platform (Base44)
Domain
SaaS / AI / Low-code development
Deliverable
production ML models
Required skills
Team leadership, queue management, SLA tracking, data analysis, mentoring, cross-functional collaboration, hands-on AI app building
Preferred skills
Web technologies (HTML/CSS/JS), client-server architecture, APIs, browser DevTools, Postman
Technologies
Base44, Lovable, Bolt, Replit
Responsibilities
Manage team queue and prioritize tickets, optimize workflows using KPIs, mentor technical experts, translate user feedback into product improvements, drive cross-functional initiatives
Seniority
Senior, hands-on IC with leadership