Manager, Business Strategy and Operations
Core
Shape service strategy by turning customer needs and market shifts into evidence-backed decisions and experiences worth building.
Role type
Senior individual-contributor business strategy and operations manager
Builds
Service strategies, business cases, experiments, pilots, and roadmaps for service innovation
Domain
Service innovation, customer experience, and business strategy
Required skills
Strategic problem solving, synthesis, executive communication, facilitation, stakeholder influence, advanced analytical skills, opportunity sizing, value-proposition development
Preferred skills
Experience in protection plans, insurance, repair, warranty, or subscription services; customer research; journey discovery; competitive benchmarking; partnering with Product and Technology teams
Technologies
Tableau, Power BI, Python
Responsibilities
Develop clear points of view on service strategy evolution; identify and shape new service opportunities; translate ambiguity into actionable learning agendas and experiments; build business cases weighing value and feasibility; move validated concepts toward launch; advise senior leaders on investment and roadmap decisions; build repeatable innovation capabilities
Seniority
Senior, hands-on IC
