BestDrive Service Lead
Core
Coordinate and lead daily commercial tire service activities in a retail and fleet environment, performing hands-on shop work and road service dispatch.
Role type
Service Lead (hands-on IC with leadership duties)
Builds
Commercial tire services for retail and fleet customers
Domain
Automotive / Commercial Tire / Fleet Services
Deliverable
physical/clinical work
Required skills
Commercial tire service operations, hands-on tire mounting/balancing/repairs, service dispatch coordination, technician coaching, safety compliance enforcement, inventory management, customer issue resolution
Preferred skills
Prior lead technician experience, training and development support, military or technical training
Technologies
None stated
Responsibilities
Lead and participate in daily service operations including shop workflow and road service dispatch, perform hands-on tire service work, provide real-time direction to technicians, ensure safety and procedure compliance, serve as first-level escalation for customer concerns, support onboarding and training of new staff, maintain hazardous materials documentation and vehicle inventory
Seniority
Mid-level, hands-on IC with leadership responsibilities