Employee HR Support- Kingsland
On-site
Core
HR representative handling inbound phone calls to resolve employee HR issues across the US.
Role type
HR Support Associate (Call Center)
Builds
Employee support solutions via phone and case management systems
Domain
Human Resources / Customer Service
Deliverable
client delivery
Required skills
Phone support, case management, US labor law knowledge, analytical thinking, problem solving, CRM usage, typing (25+ wpm), Microsoft Office, technical troubleshooting
Preferred skills
Customer service experience, multi-tasking, self-service tool promotion