IT Service Operations Manager (m/w/d)
Core
Manage IT service escalations and major incidents, coordinate cross-functional teams, and drive continuous improvement of IT service quality.
Role type
IT Service Operations Manager
Builds
IT service quality and operational stability for healthcare organization Vitos
Domain
Healthcare IT / IT Service Management
Required skills
Incident management, Major Incident coordination, Service Request management, ITIL knowledge, ServiceNow, analytical thinking, stakeholder communication, process improvement
Preferred skills
ITIL-4 certification, advanced ServiceNow expertise, moderation skills
Technologies
ServiceNow, ITIL
Responsibilities
Coordinate major incidents and escalations, support ServiceDesk and Field Service, analyze ticket patterns and metrics, develop escalation and communication standards, prepare decisions for leadership
Seniority
Mid-level, hands-on IC