Application Support French Language
Core
L1 application support and troubleshooting for software incidents and data inconsistencies.
Role type
L1 application support engineer
Builds
Incident resolution and diagnostic reports for application stability
Domain
IT / Software Support
Deliverable
client delivery
Required skills
SQL, root-cause analysis, incident management, technical documentation, independent problem-solving
Preferred skills
Retail and Supply Chain domain knowledge, ticketing tools (Jira, ServiceNow), log analysis
Technologies
SQL, Jira, ServiceNow
Responsibilities
Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts; Perform functional analysis and initial root-cause investigation of application incidents and data inconsistencies; Provide L1 application support to troubleshoot, diagnose, and resolve incidents; Escalate complex issues to L2/L3 teams with diagnostic findings; Coordinate with French-speaking stakeholders and technical teams; Maintain and update SOPs, technical documentation, and knowledge base articles.