CHEF(FE) DE RECEPTION
Core
Lead a reception team of 5 professionals, oversee daily front-of-house operations, and manage client relations for the Mercure Paris Montparnasse Raspail hotel.
Role type
senior IC front office manager
Builds
front-of-house operations and guest experience
Domain
hospitality + hotel management
Deliverable
product features
Required skills
team leadership, operational supervision, scheduling, process implementation, performance analysis, vendor relations, staff training, conflict resolution, time management
Preferred skills
hotel industry experience, accounting experience, POS system experience
Technologies
FOLS, OPERA CLOUD, Microsoft Office
Responsibilities
Lead and develop a reception team of 5 professionals; supervise daily reception operations including check-ins, requests, and administrative control; manage reception scheduling; implement and enforce guest experience protocols; monitor and analyze reception KPIs and client feedback; coordinate with other departments; handle complex client requests; manage vendor relations and front-of-house maintenance; train and support new team members.
Seniority
Senior, hands-on IC