Lead - Customer Order Management EMEA
Core
Lead regional Customer Order Management (COM) excellence, process harmonization, and service performance across Sika's EMEA manufacturing operations.
Role type
Senior regional lead (Customer Order Management)
Builds
Harmonized COM processes, service standards, and OTIF performance across EMEA
Domain
Manufacturing / Supply Chain / Order-to-Cash
Required skills
End-to-end order management, ERP/SAP, process harmonization, KPI monitoring, stakeholder influence, cross-functional collaboration, change management, coaching
Preferred skills
APICS CPIM/CSCP, Lean Six Sigma
Technologies
SAP
Responsibilities
Drive COM process development and standardization across EMEA; Enhance customer service performance and OTIF metrics; Strengthen cross-functional alignment with Logistics, Planning, and Sales; Establish performance dashboards and root-cause analysis; Lead regional change initiatives and capability development; Influence senior stakeholders without direct authority; Manage service risks and supply disruptions; Support ERP/SAP process alignment.
Seniority
Senior, regional leadership