Lead - Customer Order Management EMEA
Core
Lead regional Customer Order Management (COM) excellence and process harmonization across EMEA for an international manufacturing company.
Role type
Senior regional lead (Customer Order Management)
Builds
Harmonized COM processes, standards, and governance frameworks across EMEA
Domain
Manufacturing / Supply Chain / Order-to-Cash
Required skills
End-to-end order management processes, ERP/SAP order management, process harmonization, KPI monitoring, stakeholder influence, cross-functional collaboration, change management, coaching
Preferred skills
APICS CPIM/CSCP certification, Lean Six Sigma
Technologies
SAP, ERP systems
Responsibilities
Drive development and continuous improvement of COM processes; Establish and implement common COM standards and governance frameworks; Enhance customer service performance and OTIF metrics; Act as a regional link between local COM teams and functions like Logistics, Planning, and Sales; Establish and monitor service KPIs and dashboards; Lead regional change and capability development initiatives; Influence senior stakeholders to drive alignment; Identify service risks and drive mitigation plans; Support harmonization of ERP/SAP-related processes.
Seniority
Senior, hands-on IC with leadership responsibilities